Poor Ryan. Lost in the chaos, he is. Difficult to see, his reaction will be. Man, writing in “Yoda” syntax will mess you up reeeeaalllly good.
I love how some people walk around with absolutely no clue as to how the world around them functions. This guy wants to return something that he doesn’t even have WITH him! What an asshat! Why, yes, let me just open the register and I will certainly give you your $19.99 back. No problem! Oh, you didn’t even bother to bring the product back to the store that you would like to return? No problem! You just go ahead and keep it. I mean, that’s how it works, right? You walk into a store and walk out with your money AND something shiny and new! Right? That IS how this works… right?
Ugh. And people wonder why Jeff is flirting with insanity.
Speaking of things that are shiny and new, be sure to stop in at Top Comics in Traverse City and pick up some shiny and new Punching the Clock buttons! Mike and crew now stock our merchandise, so we would appreciate it if you went and bought some from them… and other comic-related merchandise as well!
Happy… Returns!
Rob
Oh man is this exactly right. Things I’ve heard:
“You’d be going faster if you knew how much money I made.”
“Well I called corporate and they said you’d do it.”
“I don’t know why it’s covered in dust and looks four years old, I just bought it yesterday, you must have sold it to me like that.”
Best response I ever heard to a customer like this was a girl I worked with who looked a guy who was crying about not having his receipt/product/a clue right in the eye and said:
“Well sir, when you’re dumb you gotta be tough. I am not returning this product, come to terms with that.”
I miss her.
My favorite is when they come in with an item that either blatantly violates the return policy or is obviously not bought at the store they are in, but the manager says “Just do it.” Why even have a return policy? It is violated nearly everytime someone brings in a return.
Oh, that software that you’ve taken home and installed completely on your computer and now you are bringing it back and telling me it’s faulty? Of COURSE I’ll give you your money back. Of COURSE I’m too stupid to realize what you’re doing. You, sir, are more important than laws and policies in place to prevent exactly this type of behavior. Of, I won’t do it, so will I call a manager? Surely. Will you tell my manager a completely different story than you told me? YES!? Well, then that will get your money back to you quick as a jiffy. Enjoy that completely installed and running software you just got for free. Joke’s on us.
My favorite part of not allowing them to return something is the name calling. As if THAT is going to make me want to change my mind about helping you out. I had a lady call me bad words and then started sobbing uncontrollably. Now we you want me to feel bad for you after you insulted me? Not going to work. Next please.
This and people like that are the EXACT reason why they never let me work the customer service desk at TARGET…. That and because I call gay guys stupid for squirting turtle wax on their shirt because they wanted to “see what it smelled like”…. Yea ass hole, why wouldnt we want your homo-mobile to smell like daisys…. God I hate people… But I love comics Lol
Best one I’ve ever had was a lady who shouted at me for half a hour because the turkey she bought and cooked at christmas came out dry. I had ruined her christmas and her grandma was very old and this was probably her last christmas and I ruined it.
She then told me that her husband was ‘in the poultry buissiness for 4 years and knows a bad bird when he sees one’.
Funnily enough i had bought the exact same brand and weight turkey and it came out perfectly well.
It couldn’t have been her fault that she doesn’t know how to cook a bird… she obviously knows EVERYTHING! The nerve of some people amazes me, and I’ve been at this for 15 years.
I worked at Talk of The City for a year or so and….well…..Imagine returns there…… People would bring it back in a paper bag and set it on the counter…..I would just ignore them, finally after five minutes of ignoring them, I would simply say, “I am NOT touching that.”